Got a question? Check out our frequently asked questions below.
Frequenty Asked Questions
We’re here to help
We want you to be confident that Timberline is the right partner to help you reshape your bathroom. Explore our FAQs to learn more. If you can’t find an answer, contact our helpful team for more information.
Orders and Products
You need a filler panel if your product will be installed up against a wall. The filler panel pushes vanity or shaver cabinet out very slightly, preventing interference with the wall or door architrave. Please note that filler panels are not included in our prices – you’ll need to buy it separately.
We’re a wholesaler, which means we display and sell our products through a large range of Australian bathroom and tile retail stores. You’ll need to place your order through one of these fantastic stores. To find a one near you, visit our store finder page.
Lead time refers to the time it takes to dispatch your order from the date it was confirmed by your retailer. Delays in materials or increased demand can affect timings. Our current estimated lead times are:
- Standard woodgrain/painted vanity with a stock integrated top – 2 weeks
- Shaker front/routed panel vanity with a stock integrated top – 3 weeks
- Standard woodgrain or painted cabinets with a SilkSurfce top – 3 weeks
- Special order products we need to order from a supplier – including non-standard cabinet colours, laminate tops and stone tops – 5 weeks
You can find our recommended retail pricing for our standard products in the pricelist section of our brochures. You can also reach out to a Timberline retailer in your area.
Yes we can. Every one of our products is made to order, allowing us to help make your dream bathroom a reality through a range of sizes, details, and designs. If you have some creative ideas or a tricky bathroom layout, please speak to the staff in a retail store near you or send us and enquiry.
No, both basin choices are in the same price range.
Yes, if you order a semi-recessed shaver, we’ll make some slight changes to its structure to make your installation process is easier. These adjustments will also allow your cabinet to fit into your wall recess. Please refer to our semi-recessed shaver page for more info.
You can find Timberline products in a wide range of Australian retail stores. To find one near you, simply type your postcode into our store finder for a list of nearby retailers. Feel free to give them a call and find out if the product that you’re looking for is available to view.
No, please reach out to the retail store your product was purchased from. We’ll work with them to resolve this in the quickest way for you.
SilkSurface is a high performance 20mm acrylic solid surface. Manufactured using a special multi-process technique, these solid surfaces offer a beautiful blend of colours with a realistic granite appearance. Refer to our vanity tops page to compare SilkSurface against the other vanity tops in our collection.